Refund policy

Order cancellations and returns

Please choose carefully, as we do not accept returns if you simply change your mind. If there is a fault with the product, we will happily exchange or replace your item. If the damage occurs in transit, we will investigate your specific situation and ensure we work towards an appropriate solution with the shipping provider.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

Please choose carefully, as we do not accept returns if you simply change your mind. 

Refunds

To be eligible for a refund, you’ll need the receipt or proof of purchase. To start a return, you can contact us at romona@rsdesigns.com.au. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.