Terms and Conditions
All material on this site is the property of romonasandon.com (Romona Sandon), unless otherwise stated.
Romona Sandon reserves the right to reject your order if we know or suspect that you intend to resell or copy any of our products as a part of a commercial or personal business. By using our website you accept and agree to our Privacy Policy below.
Website Content
At Romona Sandon Art & Design, we do our best, but can not guarantee that the colours shown on the website exactly reproduce the colours of our products. This may depend on the colour reproduction of your computer screen or mobile device.
Information on this website is subject to change without notice.
The inclusion of any hyperlinks to third party websites does not imply Romona Sandon’s endorsement or approval of such third parties websites, businesses or other activities.
Privacy Policy
Your privacy is important to us. All information collected by Romona Sandon Art & Design on this website, via Shopify and via PayPal is only used for the purpose of processing your order and enhancing our customer service. Under no circumstances will information ever be given or sold to a third party, nor will we ever record any billing details such as PayPal account information.
For Californian residents, see the CCPA Opt out here.
Copyright
Unless otherwise stated, copyright in the information and images and artwork on this website, extending to all Social Media is owned by or licensed to Romona Sandon. This website and the content of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any purpose, unless specifically authorised by law or in writing by Romona Sandon Art & Design.
For commissioned pieces, the copyright remains with the artist, Romona Sandon, unless the copyright for the artwork is signed over to the person or company who commissioned it.
Copyright and Original Works of Art
Buying an original painting, assumes that you buy the physical object to have and enjoy. You own the artwork, not the copyright to it.
The copyright remains with Romona Sandon unless:
- They specifically signed over their copyright to the buyer.
- The copyright has expired.
Unless one of these circumstances applies, the original piece buyer does not automatically acquire the right to reproduce a painting as prints, cards, posters, clothing, merchandise etc, when they purchase a painting or design - you are acquiring the right to own and enjoy the item, not the right to reproduce it.
This contract is governed by the laws of Australia and such other laws which are applicable in the country where the consumer is resident.
Processing and Delivery
Please keep in mind that the delivery times we give you are estimates only. The actual delivery time will have many contributing factors. Please reach out to me via email before placing your order if it is time sensitive.
When a parcel is sent, you should be provided with an estimated delivery time frame. This will give you an idea of how long parcels typically take to travel the route of your parcel, but keep in mind that this isn’t a guaranteed delivery date.
Romona Sandon Art & Design processing policy is between 3-5 business days (excluding weekends).
While Romona Sandon Art & Design takes no responsibility for lost, damaged or stolen goods once your order is shipped, we will investigate your specific situation and ensure we work towards an appropriate solution with the shipping provider.
We post all deliveries to the address you provide us with, so check your order dispatch email to ensure that the address is the right one.
While Romona Sandon Art & Design accepts no responsibility for deliveries made to incorrect or incomplete addresses provided by customers, we will investigate your specific situation and ensure we work towards an appropriate solution.
We ship worldwide, but please allow up to 30 days for delivery to some locations once shipped.
Please see our Shipping Policy for more information.
We may occasionally provide special offers and promotions waiving delivery charges in certain circumstances. We reserve the right to vary, cancel or extend special offers and promotions regarding delivery charges.
Large value Items and Insurance
Our parcels are covered for the first AU$100. Extra cover can be purchased at AU$2.50 for each subsequent AU$100 of cover (above AU$100 included cover) up to $5000.
We must use Signature on Delivery if your item is valued above $500. This will be an additional AU$3.
Import Duties and Taxes
If your order is to be shipped outside Australia, we assume that you’re aware of any import duties or taxes that may apply in the country your order is being shipped to. Romona Sandon Art & Design will not be responsible for the payment of any such costs, nor will we be responsible for replacing goods that may be seized by customs in your country.
Order cancellations and returns
Please choose carefully, as we do not accept returns if you simply change your mind. If there is a fault with the product, we will happily exchange or replace your item. If the damage occurs in transit, we will investigate your specific situation and ensure we work towards an appropriate solution with the shipping provider.
IMPORTANT COVID UPDATE!
Placing orders during the COVID-19 Pandemic:
Presently shipping operators are experiencing national and international delivery delays to all destinations due to limited airline capacity and government restrictions as a result of COVID-19. This means that delivery times may be longer than usual. Please use the dates provided as estimates only, not guarantees. If your order is time sensitive, like a birthday or anniversary present, please send us a message first. We will be able to advise you if there is a risk it may be delayed based on your destination.