Shipping Policy
All items are shipped from Western Australia or Victoria, depending on the type of product ordered.
Every order is packed with care and sent using tracked shipping through Australia Post or our trusted manufacturing partners.
Please read through our Shipping Policy Information below:
- Shipping Locations
- Order Processing Time
- Delivery Time Estimates
- Product Shop Merchandise
- Large or High-Value Items
- Lost or Damaged Items
- International Orders
1. Shipping Locations
Art Shop items (originals, prints, greeting cards, and stationery) are shipped directly from my studio in Perth, Western Australia.
Product Shop items (clothing, bags, tea towels, and cushions) are created and shipped from our Australian-owned print partner located in Melbourne, Victoria.
2. Order Processing Time
Many items are printed or prepared to order. Please allow 5–10 business days (excluding weekends) for your order to be Processed, Printed and ready to ship.
As I personally handle every aspect of my studio, including printing, packaging, and order management, your patience and understanding are sincerely appreciated.
3. Delivery Time Estimates
Delivery time estimates may vary depending on your location. In general, you should allow 3-7 business days from receiving your tracking information for your order to arrive. For further guidance, please refer to current Australia Post delivery timeframes: Check delivery estimates.
If your order is time-sensitive, please contact me before placing it so we can discuss the best options available.
4. Product Shop Merchandise
All of our merchandise is print-on-demand, made especially for you once your order is placed. These items are shipped directly from our manufacturing partner in Melbourne, Australia.
Please allow 2–3 weeks for production and delivery.
Tracking details will be emailed once your items have been despatched.
Local pickup is Not Available unless arranged for bulk or custom orders prior to ordering.
5. Large or High-Value Items
All Australian domestic parcels include $100 of complimentary insurance.
Additional insurance can be purchased for AU$2.50 per extra $100 of value, up to a maximum of $5,000.
Orders valued over $500 require Signature on Delivery, an additional AU$3.
Please contact me directly if you would like to purchase additional insurance for your delivery.
6. Lost or Damaged Items
If your parcel arrives damaged or goes missing in transit, please email us within 3 business days of receiving your order (or the “delivered” notification).
We’ll assess the situation and work with you and the postal carrier to reach a fair resolution.
Please ensure your shipping address is correct and complete before finalising your order.
Romona Sandon Art & Design cannot accept responsibility for orders sent to incorrect or incomplete addresses provided by customers.
Addresses cannot be changed once an order has been processed or shipped, due to insurance and payment protection requirements. Please contact me directly if you have any concerns regarding your order.
7. International Orders
Unfortunately, we are not currently shipping outside Australia & New Zealand.
Due to increased international tariffs and compliance costs, we’ve made the decision to pause worldwide shipping beyond our region.
If your order is forwarded by a third party and shipped outside Australia, we assume that you’re aware of any import duties or taxes that may apply in the country your order is being shipped to. Romona Sandon Art & Design will not be responsible for the payment of any such costs, nor will we be responsible for replacing goods that may be seized by customs in your country.
We truly appreciate the understanding and ongoing support of our international patron, so if you would like to discuss a special commission or custom order where international postage can be quoted separately, please get in touch. Worldwide shipping may require up to 30 days for delivery to some locations once shipped.