Shipping Policy

All items are shipped from Perth, Western AUSTRALIA.

 

IMPORTANT COVID UPDATE!

Placing orders during the Global COVID-19 Pandemic: 
Presently shipping operators are experiencing national and international delivery delays to all destinations due to limited airline capacity and government restrictions as a result of COVID-19. This means that delivery times may be longer than usual. Please use the dates provided as estimates only, not guarantees. If your order is time sensitive, like a birthday or anniversary present, please send us a message first. We will be able to advise you if there is a risk it may be delayed based on your destination.

 

Delivery Time Estimates

Please keep in mind that the delivery times we give you are estimates. The actual delivery time may vary, so please reach out to us before placing a time sensitive order. For more information check delivery estimates via Australia Post.

 

Order processing time

Some of our products are printed to order so it usually takes 3-5 business days (excluding weekends) to prepare any order. Please consider that I work from my home studio with no support staff and need to complete all tasks of my businesses myself. Your patience is appreciated.

 

Large value Items and Insurance

Our parcels are covered for the first AU$100. Extra cover can be purchased at AU$2.50 for each subsequent AU$100 of cover (above AU$100 included cover) up to $5000.

We must use Signature on Delivery if your item is valued above $500. This will cost an additional AU$3.

 

Lost or damaged items

If your items arrive damaged or are lost in transit please email us, and we will investigate your specific situation and ensure we work towards an appropriate solution.

We post all deliveries to the address you provide to us, so please DOUBLE CHECK your order confirmation email to ensure that the address is the right one. Romona Sandon Art & Design accepts no responsibility for deliveries made to incorrect or incomplete addresses provided by customers.

If there is an issue of any kind with your order please contact us within 3 business days from receiving the order or the "order delivered" notification. Failure to do so will result in us not being able to replace or refund your order via the shipment insurance policy.

 

International orders

We ship Worldwide, however due to flight and travel restrictions because of the global pandemic, we can't send to some countries. We’ve also had to adapt our pricing for international orders to take into account foreign exchange rates and alternate travel arrangements for parcels. Unfortunately, for some countries, we can’t deliver parcels bigger than 2kg. If your destination country falls into this category, you won’t be able to complete the booking. If your package comes in at above 5kg, we may have to contact you to arrange alternative shipping.