Shipping Policy

All items are shipped from Perth, Western AUSTRALIA.

INTERNATIONAL SHIPPING UPDATE!

Due to recent changes in international import tariffs and compliance requirements, we have made the difficult decision to pause shipping outside of Australia.

We understand this may be disappointing and we’re truly sorry for any inconvenience. This decision was not made lightly, but the added complexities and costs mean we’re unable to continue offering international delivery at this time.

We sincerely thank you for your understanding and ongoing support.

Delivery Time Estimates

Please keep in mind that the delivery times we give you are estimates. The actual delivery time may vary, so please reach out to us before placing a time sensitive order. For more information check delivery estimates via Australia Post.

Order processing time

Some of our products are printed to order so it usually takes 5-10 business days (excluding weekends) to prepare any order. Please consider that I run this studio with no support staff and need to complete all tasks of my businesses myself, outside of other work and life commitments. Your patience is appreciated.

Large value Items and Insurance

Our parcels are covered for the first AU$100. Extra cover can be purchased at AU$2.50 for each subsequent AU$100 of cover (above AU$100 included cover) up to $5000.

We must use Signature on Delivery if your item is valued above $500. This will cost an additional AU$3.

Lost or damaged items

If your items arrive damaged or are lost in transit please email us, and we will investigate your specific situation and ensure we work towards an appropriate solution.

We post all deliveries to the address you provide to us, so please DOUBLE CHECK your order confirmation email to ensure that the address is the right one. Romona Sandon Art & Design accepts no responsibility for deliveries made to incorrect or incomplete addresses provided by customers.

If there is an issue of any kind with your order please contact us within 3 business days from receiving the order or the "order delivered" notification. Failure to do so will result in us not being able to replace or refund your order via the shipment insurance policy.

International orders

We regret to say that we no longer ship Worldwide.